English Speaking Club on "Customer Service and Politeness"

Fun Fact of the Day: As of the end of 2011, there were 11,168 Starbucks stores in the U.S. (http://answers.yahoo.com).

Topic: Customer Service and Politeness

You can take customer service practices with us and use them to make your own daily life much better.

1. What does the term 'customer service' mean to you? Do you think that customer service is important? Why or why not?

2. Have you ever had a really good customer service experience? What made it positive for you?

3. Have you ever had a bad or unbearable experience? What happened and what did you do to solve this problem?

4. How do you think customer service varies in different types of stores or restaurants? How does it differ in other countries?

5. Do you agree that how you treat others is the way you should be treated? How important is politeness in relations with others, either friends or strangers? Is there anything special that you do try to be polite and respectful of others?

6. Has anyone ever been extremely rude to you, either ana acquaintance or stranger? If this attitude is unwarranted, in your opinion, how can you successfully deal with this situation and dissuade problems? 

URL of a pic: http://marketinghackz.com/improving-online-customer-service-what-you-need-to-know/

Read More on this topic: http://en.wikipedia.org/wiki/Customer_service
http://www.cvtemplate.org/category/customer-service-cv-templates