Keys To Good Customer Service

by: Soney John

(Free articles for reprint) 

Answering phone call: One of the important steps to good customer service is to make sure that someone is always available to answer the phone when a customer calls into a business. Ensure that there is call forwarding or an answering service. People prefer talking to a live person rather than a machine or any recording device.

Reliable Service: Making sure that the clients, commitments are met and providing them with a reliable service is the key factor to superior customer service. Keeping your promise to meeting your deadline is necessary. Clients feel very annoyed when they realize that their commitment is not kept. Making your clients feel that they can rely on you is a good indicator of good customer service.

Listen to your customers: For any successful business relationship, it is essential to listen to your customers. Clear communication and interaction is important to establish a good customer relation. Customers get annoyed when they realize that their concern or wants are not paid attention to and that they need to explain it all over again. Hence being attentive to client concerns is important.

Deal with customer complaints: When a customer raises an issue, the customer complaint should attended immediately and cause of complaint should be rectified. This is usually done through the customer service activity. Therefore, it is necessary to follow up and improve business processes to rectify the problem. Keep in mind that you cannot please all people at all times. However, dealing with the customer issues and attending their concerns will not only help to please the customer at that point of time but also position your business to reap the benefits of good customer service.

Take the extra step and throw something extra: Clients feels satisfied and appreciates good customer service when they realize that their customer service agent is going that extra mile to attend to their wants. Going that extra mile for customers or going above and beyond to accomplish a goal is a good indicator of good customer service. Every customer likes something extra, whether it is a coupon for discounts, additional information on how to use the products, or a genuine smile to exceed their expectation.